Office Web Apps 2013, Word Editor Problems with IOS 7 (iPad)


Recently I’ve been looking at how we might be able to take advantage of Office Web Apps 2013, with SharePoint 2013 to provide a mobile device capability for the documents stored within our SharePoint systems.

I appears that the upgrade to IOS 7 causes problems for the Word Office Web Apps 2013 Editor when using an IPad, i’ve tested IOS 6.1.3 and do not have the same problems.

If you attempt to edit the content of a word document via OWA 2013, every time you press a key on the IOS popup keyboard, the keyboard disappears and the letter you typed doesn’t appear in the document you are editing.

Click Here for a video of the issue.

The PPTX editors and XLSX editors seems to work fine, I have tired an earlier version of IOS (6.1.3) on an IPad and this works correctly with the Word editor, so it defintily appears to be something going on between IOS 7 & OWA 2013, I have the August 2013 CU on OWA 2013.

I’ve raised a ticket with M/Soft let’s see what they come back with.

I now have had some response from Microsoft, they have confirmed the issues exists, and seem to suggest that Both SkyDrive + On Premise SP2013+OWA2013 have the problem. However from my testing I’ve only been able to reproduce the issue with on premise SP2013+OWA2013.

I’m going to request that they create a Hotfix for the problem, this will need need to be escalated to the development team and they will look to see if it’s possible to resolve the issue on the OWA 2013 server side, although they have said that if the problem is something to do with Safari on IOS 7 they may not be able to work around it, so we might have to go to Apple.

A thanks to Danny Mass who has commented below, he has also been in touch with M/Soft in Canada, and from correspondance with him & myself it appears that M/Soft are aware of the problem, and are targeting a Dec 2013 CU/Fix for SP2013/OWA2013 that will resolve the issue.

I still haven’t had any official feedback from Microsoft UK on this, however the December 2013 hotfix for Office Web Apps 2013 has been released kb 2850013, the text of what is fixed doesn’t mention anything about IOS 7 word editor problems.

However I can confirm that after installing this KB onto my home lab environment, the issue with the Word Editor on IOS 7 has been resolved.

So if you are having this issue download the update from here and install it on your Office Web Apps 2013 servers.

Thanks all for you comments and e-mails, we now have a resolution to our problem 🙂